Adrianna Barnette
COMMAND | Developer | Strategic | EMPATHY | INPUT
Resume
PROFESSIONAL
INFO
At the age of 13, I started working for a family owned Grooming Salon washing dogs, combing them out and clipping their nails. While kids my age spent their weekends watching Saturday morning cartoons, I spent my days learning the definition of hard-work and building a successful career. Since then, I have prided myself on having a strong work-ethic and being fully committed to the task at hand. As a natural born go-getter, my passion has continuously driven me to expand my knowledge, experience, and relationships. With a strong background in customer service and diverse skill set, I’m confident in the creative ideas and successful solutions I bring to the table. Keep exploring my site to learn more information about me, and reach out directly with any questions.
SKILLS
&
QUALIFICATIONS
Management
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Responsible for driving Multi-Channel Revenue in a Big Box location, including Dot Com business
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Completed Individualized One on Ones around performance management and personal development
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Responsible for Hiring, Staffing and improving Employee Turnover by 20%
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Weekly and Monthly Leadership meetings recapping successes and determining areas of opportunity
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Created and Audited schedules of 70+ employees on a weekly basis
Human Resources
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Hired, trained, supported, and completed onboarding of all new employees
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Maintained employee and recruitment files in compliance with Federal Employment Practices
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Resolved Daily Timesheet exceptions and approved weekly payroll
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Resolved employee concerns and questions around benefits: FMLA, Tuition Reimbursement, Health, Bereavement, Wellness, etc.
Financial
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Performed and lead accurate reconciliation of daily cash management processes, supply ordering, labor spending and budgeting resulting in positive Fiscal Growth on Monthly/Quarterly/Yearly P&L
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Responsible for daily auditing of Price Variance/Return and Exchange Reports resulting in Controllable Erosion, communicating to entire Leadership Team
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Responsible for Driving Direct Profit and identifying Marginal opportunities while contributing to growing the business consistently YOY
Engagement
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Served as Head of the Employee Engagement team for 9 years in multiple stores, conducting and leading meetings, and roundtables while improving Employee Culture
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Served as District 68 Women's Leadership Institute Pillar Leader dedicated to the encouragement, advancement and wellness of women in the workplace
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Involved and facilitated L.E.A.D program meetings pertaining to employee advancement and personal development
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Responsible for Team Recognition, Created Recognition Board for immediate praise via our customers, responsible for Employee of the Month, Birthday/Anniversary recognition
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Created the monthly Newsletters highlighting Employees and Store Events to drive EVoice
Expertise
MICROSOFT OFFICE SUITE: Word, Excel, Power Point, Publisher and Outlook
ADOBE READER
DATA ENTRY
BENEFITS & COMPENSATION
OSHA
FMLA
PAYROLL
RECRUITING
STAFFING
ONBOARDING
TRAINING & DEVELOPMENT
EXPENSE CONTROL
INVENTORY MANAGEMENT
LEADERSHIP DEVELOPMENT
Languages
ENGLISH
Fluent
HTML/CSS
Intermediate
SPANISH
Conversational
AMERICAN SIGN LANGUAGE
Beginner
Education
ASSOCIATES DEGREE IN HUMANITIES & ARTS
Human Resource Management
WORK
EXPERIENCE
Service Team Leader
Wegmans
FEBRUARY 2020 - PRESENT DAY
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Responsible for Front End Operations Metrics, Staffing, Turnover, P&L, Training and Certifications of entire store, while building a culture of winning and belonging.
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Coach, train and model positive behaviors while supporting sales strategies in partnership with the Sales Manager to achieve operating results, growth objectives, and overall financial performance goals.
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Focus on driving profitable results by empowering team to take ownership of their personal development and helping them achieve their next level goals.
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Keyholding Manager accountable for store environment, employee safety, shrink and armed with building codes.
Front End Supervisor
Best Buy
OCTOBER 2017 - MARCH 2020
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Responsible for Front End Operations Metrics, Staffing, Turnover, P&L, Training and Certifications of entire store, while building a culture of winning and belonging.
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Coach, train and model positive behaviors while supporting sales strategies in partnership with the Sales Manager to achieve operating results, growth objectives, and overall financial performance goals.
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Focus on driving profitable results by empowering team to take ownership of their personal development and helping them achieve their next level goals.
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Keyholding Manager accountable for store environment, employee safety, shrink and armed with building codes.
Sales Team Leader
Best Buy
JANUARY 2016 - OCTOBER 2017
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Engage customers using selling skills to build complete, connected solutions while maintaining a balance of high velocity and high service.
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Model sales behavior and coach the Sales Consultants to ensure a high level of job proficiency.
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Support sales strategies in partnership with the Sales Manager to achieve operating results, growth objectives, and overall financial performance goals.
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Provide input to Sales Manager on employee performance and development needs.
Back Office Leader / Hiring Coordinator
Best Buy
OCTOBER 2013 - JANUARY 2016
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Perform & lead accurate reconciliation of all daily cash management processes & Back Office functions.
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Complete all Back Office related assessments and audits and works to educate store management on any gaps in execution.
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Management of in-store supply ordering and store budgets for supplies, travel, meals and entertainment and employee recognition.
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Management of Help Desk tickets, hardware health and device returns.
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Coaches and trains employees on transaction accountability related issues. Assist with new hire paperwork.
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Post open job requisitions in hiring system and set up interviews for store managers. Maintain employee and recruitment files.
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Review and resolve timesheet exceptions and works to educate store management on any gaps in management.
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Provide weekly updates to store leadership on key SG&A levers .
Management Trainee
Enterprise Rent-A-Car
JANUARY 2013 - OCTOBER 2013
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Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors.
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Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned. Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone.
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Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing.
Customer Support Agent
Bill Me Later, PayPal Inc.
AUGUST 2011 – DECEMBER 2012
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Resolve daily customer inquiries within a fast-paced inbound call center environment. Welcome new account holders with daily outbound welcome calls.
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Educate customers on the benefits of their credit account, resolve customer inquiries via phone and email, provide quality service and a positive representation of Bill Me Later Inc.
Admin Senior / Solutions Specialist
Best Buy
APRIL 2008 – JULY 2011
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Offer the best solutions to satisfy customer, and business needs. Process returns/exchanges, and create OMS/Express Lane orders. Open/Close the store.
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Process credit card applications, create deposits, change order requests, and give proper change to registers when necessary. Opening/Closing Admin duties and paperwork.
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Training and development of cashiers and customer service reps.